ONLINE ORDER RETURNS AND EXCHANGES
Returns and exchanges are accepted on standard sizes only
Items that have been customised in any way are non-refundable
The shipping fee and any taxes and duties paid are non-refundable
Exchanges may require a reshipping fee
CONDITIONS OF RETURN
Notify us within 3 days of delivery
Ship items back within 7 days of delivery
Buyers are responsible for return shipping costs
Tracking must be provided for all return shipments
Items must be returned using a tracked service
If the item is not returned in its original condition, the buyer is responsible for any loss in value
Return Address :
Returns – Gown and Altar Studio
1st Floor
Unit 1 / 23 Tukorako Drive
Mount Maunganui
New Zealand 3116
Ph +642041219004
REFUNDS
Once your return is received and inspected, we will send an email to notify you we have received your item. We will also notify you if your refund request has been approved or rejected. If your return is approved. then your refund will be processed, and credit will be applied to your original payment method.